PUBLIC CALL FOR DIRECT USERS (BUSINESS ENTITIES)
PUBLIC CALL FOR END USERS WHO ARE NOT SOCIALLY DISADVANTAGED (HOUSEHOLDS)
PUBLIC CALL FOR END USERS WHO ARE SOCIALLY RISKED (HOUSEHOLDS)
The reduction of bills for electricity, thermal energy and gas for the citizens of Serbia is partially subsidized through the EU support package for Serbia to overcome the energy crisis. The EU donates grants to the Republic of Serbia in order to ensure continuous lower energy prices for the most vulnerable families.
In order for citizens to exercise their right to an energy discount, they should apply to the local self-government unit of their place of residence, which makes a decision on granting status based on the Decree on energy-vulnerable customers.
Signing up in just a few steps:
Download the Request for acquiring the status of an energy vulnerable customer (from the website of the Ministry, from the official website of the City of Nis or from the official website of the Administration for Local Economic Development and Investments or in person at the counters of the Single Administrative Office, at 24 Nikola Pašića St.
Fill out the request (the documentation necessary to obtain the status of an energy-vulnerable customer is specified in the form).
Submit the request in your local self-government, in person at the counters of the Single Administrative Office, in ul. Nikola Pašić no. 24.
You should receive a Status Decision within a month. Submitting a request does not involve any costs for citizens, and requests can be submitted throughout the year.
—Request for socially vulnerable people
APPEAL MECHANISM
Brief information on the appeals procedure, the formation of a desk for receiving appeals in accordance with the Project “Clean energy and energy efficiency for citizens in Serbia – Project SURCE” You can file a complaint, ask for information or clarifications, regarding project activities during the implementation of energy measures in the territory of the City of Nis, which are covered by this Project. Complaints, information or clarifications can be submitted/requested by a person, group or organization and exclusively in connection with the above-mentioned Project. Complaints, information or clarifications cannot be submitted/requested by: employees, staff members, persons associated with the Project. Persons who will be employed or engaged (or are already employed/engaged) in the JIP (Project Implementation Unit), external collaborators, consultants, advisors or other persons implementing the “SURCE” Project or finances – Central Fiduciary Unit-CFJ). How and to whom is a complaint submitted, information or clarification requested? The local Complaints Manager receives complaints/questions (e-mail, mail, telephone, in the complaint box), through the local desk, on the provided form, records it in the complaint register, assigning it a number. The deadline for resolution is 30 (thirty) days from the day the complaint/question is received. If the complainant is not satisfied with the response or the actions of the Local Complaints Desk, he has the right to submit a complaint to the address: Ministry of Mining and Energy – for the project “Clean energy and energy efficiency for citizens in Serbia” – Central Complaints Desk, Nemanjina no. 22-26, 11000 Belgrade, or electronically to the address (e-mail): zalbe.surce@mre.gov.rs. If the Complaints Reception Service or the Central Complaints Desk is not able to make a decision within the stipulated time, the applicant is informed about it. The total deadline for the response cannot be longer than 60 (sixty) days from the day of receipt of the complaint/question. Anonymous complaints/questions will not be answered. The Local Complaints Manager submits Reports to the Central Complaints Manager.—>Form
